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Frequently Asked Questions for Using Our VidyoConferencing™ Servers
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| Answer | | · How
do I join an Vidyo Session? Joining an Vidyo
meeting with a computer requires that you meet the
minimum requirements, have
compatible webcam, headset and download of the Vidyo Desktop software when prompted.
Requirements:
Ensure that your computer satisfies the
minimum
system requirements.
Ensure that you are using the computer on which you will
attend your Vidyo session, and that is it
connected to the Internet.
Ensure that you have a compatible webcam, microphone, headset
or USB speakerphone.
Ensure that you are an administrator on your computer
and can install software. If you are unsure, please contact
your system administrator.
Installing the Required Software
When attempting to join an Vidyo
session for the first time you will be automatically prompted to
download and install the required software to your computer.
Review training materials to learn
more on how to use Vidyo.
[ Back to Top ]
| | · How
do I obtain a user account for Vidyo?
Users MUST be associated with a New Jersey Educational
Institution.
If you need a Vidyo account, please contact us
here. Requests will be
assessed on a one-by-one basis. [ Back to Top ]
| | · What
are the bandwidth requirements for Vidyo conferences?
Vidyo can be used over the Internet from most any broadband
connection including cable modems, DSL, FiOS, T1, LAN, or WiFi
connection. The higher the speed of your Internet connection and the
faster your computer's processor - the better the picture
quality will be. Built-in webcams are usually sufficient, but
better USB webcams make a big difference in quality. Vidyo's
Intelligent video routing will scale quality based on your
computers processing power, your webcams capability, and the
bandwidth available to your connection. Just scaling the window
size on your computer actually decreases the bandwidth you use.
This system ensures that each participant gets the best
experience and does not drag down ALL participants to a lower
quality to meet the requirements for the slowest endpoint, like
most other video solutions. The VidyoRouter doesn’t decode and
encode the video, yet it provides rate matching, error
localization and supports composited layouts just like a
traditional MCUs. However, each user has the ability to
configure the layout on their own computer independent of the
other participants.
[ Back to Top ]
| | · What
ports need to be available for Vidyo to operate?
Vidyo requires a web connection on port 80. Inbound TCP Port
10000 and Inbound TCP Port 50000.
UDP 50,000-65,535 Media feeds to/from participants (6 ports per participant)
are dynamic. More information on
Firewalls.
[ Back to Top ]
| | · How
does Vidyo differ from Elluminate Live? We consider Elluminate to be the next step in multipoint
interactive webconferencing: as it provides a rich,
education-oriented environment and also offers scheduling
sessions, excellent documentation, training, and support.
Elluminate Live! is the perfect online classroom offering
polling, quizzes, rich media, file sharing, application sharing
and the ability for Moderators to pre-prepare for their online
lessons. Elluminate Live! lacks the ability at this time to
connect to H.323 endpoints like Polycom, Tandberg, etc.
Vidyo excels offering H323 support with
multi-point video and audio at high quality picture. You also
have the ability to allow other participant to view a window on
your computers desktop.
Bridged calls from our Polycom and Codian MCUs are also
compatible with our Vidyo Conferencing servers. This allows
connections to the unique and remote participants with nothing
more than a Windows PC or a Mac, webcam and a headset.
[ Back to Top ]
| | · How
can I get help troubleshooting issues with Vidyo?
Verizon Access New Jersey VidyoConferencing™ servers are hosted and
maintained by Verizon Video Portal
staff. If you are
having issues using our VidyoConferencing™ solution first visit our
support page. Here you will find
troubleshooting resources that may assist you in addressing your
specific issue. [ Back to Top ]
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· Can I connect with legacy H.323 endpoint with Vidyo?
Yes,
Verizon Access New Jersey VidyoConferencing™ servers are
compatible with most legacy H.323 endpoints such as Polycom,
Tandberg, etc. There is also compatibility with bridged MCU
based connections. [ Back to Top ]
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